DRAFT — pending legal review, do not treat as binding.
If you need to cancel a booked test or home collection appointment, please contact us as early as possible via phone or WhatsApp.
[PLACEHOLDER — define actual refund conditions and timelines with the business owner: e.g. full refund if cancelled before sample collection, partial/no refund after collection, refund processing time.]
No online payments are currently processed through this website; payment is collected at the centre or at the time of home sample collection. This policy will be updated once online payment is introduced.